The main contribution of this paper is to provide a positive theory of outsourcing and working conditions that can be used to address these questions. In spite of an impressive research intensity of the outsourcing process, there are only few. It is also the basis for apmgs change management syllabus and exams. Fourth merger wave 19811987 hostile takeovers, more leverage, more going private transactions, and dominated by combinations among medium and small sized firms. Management body of knowledge cmbok fourth edition holy bible open bible, king james version, burgundy bonded leather, indexed, nelson bibles, thomas nelson publishing staff.
In this paper the authors analyze and discuss the opportunities and challenges in the development of outsourcing professionals. Contract management body of knowledge, fourth edition by. Click on document outsourcing professional body of knowledge opbok iaop iaop. While rapid technological development has and continues to increase the amount of knowledge organizations need to stay competitive, advanced communication technologies make it. In our profession, ncmas collective wisdom organizes, and periodically updates a broadly accepted conceptual inventory of the professions acquired knowledge. Service providers lack of necessary capabilities 7.
A read is counted each time someone views a publication summary such as the title, abstract, and list of authors, clicks on a figure, or views or downloads the fulltext. The growth of the global healthcare and pharma industry has been hindered by high development costs, lower number of unique molecules discovered, increased. In a knowledgebased acquisition, where one company acquires another in order to gain access to their knowledge, there will have been some preacquisition work done to ensure that the knowledge gain is worth the expense of acquisition. Outsourcing professional body of knowledge opbok delivery plan it domain outsourcing ito information technology outsourcing bpo business process outsourcing kpo knowledge process outsourcing onshore home country nearshore nearby country o. Contingency approach to managing knowledge in the post merger integration process produced to prof. This substantial title is the official version of the outsourcing professional body of knowledge by iaop international association of outsourcing professionals, in short. Apr 16, 2011 meaning of kpo knowledge process outsourcing kpo is a form of outsourcing, in which knowledge related and informationrelated work is carried out by workers in a different company or by a subsidiary of the same organization, which may be in the same country or in an offshore location to save cost. Hr outsourcing as competitive and economic pressures intensify organizations are being faced with a difficult balancing act. The risk of cooperating with a dishonest supplier which, having gained access to knowledge concerning a firm and its products, may use it against that firm in the future 6.
History the outsourcing management body of knowledge ombok started its journey in 1988. International outsourcing is defined as the purchase by a company of services or material inputs from a source located in another country. The contract management body of knowledge cmbok documents the evolution and expansion of the professional competencies that make up the contract management profession. Development cycle of a knowledgebased system development cycle of a knowledgebased system 1. Determining factors for evaluating companies 2 figure 21. Outsourcing, long a presence in the library world, is increasingly seen as a way to cut technical service costs. To see a comparison of the opbok and the new iso35000 guidance, contributed. To be the premier society for infocomm professionals and centre of excellence for professional development. Studies that evaluated the results of outsourcing after 2 years of contract, demonstrated a. For those employing change managers or contracting change management services, it provides a description of change management expertise they can reasonably expect of an effective change manager. Chapter knowledge 18 acquisition, representation, and. Outsourcing professional body of knowledge opbok version 9. Contract management body of knowledge cmbok fourth edition. Outsourcing professional body of knowledge opbok version 9 by iaop international association of outsourcing professionals, 97890875368, available at book depository with free delivery worldwide.
The phrase, organizational knowledge acquisition, is deceptively simple if interpreted colloquially. Iaop body of knowldege iaop has gathered a number of professional development resources that are valuable tools for the outsourcing professional who wants to create the most successful outsourcing relationship whether they are customers, providers or advisors of outsourcing services. Download contract management body of knowledge cmbok. The existing researches only focus on transmitting and sharing explicit knowledge, whose value can be verified, butomit the transmission and sharing of implicit knowledge whose value cannot be supported. Hr professionals to collect, compile, analyze and interpret jobrelevant data and information. Outsourcing professional body of knowledge opbok version 10 kindle edition by iaop international association of outsourcing professionals, van. Spiral of organizational knowledge creation figure 23. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Knowledge management delivers maximum value when applied to high value knowledge, to support high value decisions, and in areas where that knowledge is otherwise at risk of being lost. Outsourcing, quality control, and the acquisitions.
Outsourcing professional body of knowledge opbok version 9 iaop series. Life cycle of a merger or acquisition 14 figure 24. Jun 30, 2010 outsourcing professional body of knowledge opbok version 9 by iaop international association of outsourcing professionals, 97890875368, available at book depository with free delivery worldwide. Outsourcing professional body of knowledge opbok version. Possessing knowledge has always been a source of organizational strength.
And when this activity gets outsourced a new business activity emerges, which is generally known as knowledge process outsourcing. Third merger wave 19651970 conglomerate or diversifying mergers. Contract management body of knowledge cmbok fourth. The singapore computer society scs is the nations largest infocomm body, and the premier organisation for industry practitioners, leaders, students, and ict enthusiasts.
Get ebooks outsourcing professional body of knowledge opbok version 10 on pdf, epub, tuebl, mobi and audiobook for free. Meaning of kpo knowledge process outsourcing kpo is a form of outsourcing, in which knowledgerelated and informationrelated work is carried out by workers in a different company or by a subsidiary of the same organization, which may be in the same country or in an offshore location to save cost. A typical high value area where major decisions will be made is mergers and acquisitions. The paper develops an analytically tractable framework that embeds a compensatingwagedi. This development has caused great insecurity among technical service librarians and frequent discussions about whether cataloging and acquisitions are threatened specializations. Outsourcing professional body of knowledge opbok version 10 enter your mobile number or email address below and well send you a link to download the free kindle app. Contract management body of knowledge, fifth edition. Psychological contract in the process of enterprises. It is the reference text for the education component of cmis accredited change manager acm foundation level. In the case of database outsourcing, it is worth mentioning tailored solutions that combine. Details of these activities are discussed in the following sections. Van haren publishing outsourcing professional body of knowledge opbok version 9 iaop series. Knowledge process can be defined as high added value processes chain where the achievement of objectives is highly dependent on the skills, domain knowledge and experience of the people carrying out the activity. Existing research on contract choice a substantial body of research has examined contract choice in application outsourcing projects.
Certified software quality engineer csqe body of knowledge the topics in this body of knowledge include additional detail in the form of subtext explanations and the cognitive level at which the questions will be wri tten. A knowledge based perspective on contract choice in. Chapter knowledge 18 acquisition, representation, and reasoning. Download contract management body of knowledge cmbok fourth. Internal outsourcing is the purchase by a company of services or material inputs from a source located in another firm within the same country.
Contract management body of knowledge cmbok fourth edition, margaret rumbaugh, john wilkinson, national contract management association, 20 created date. Listenknowledge managers can listen to new employees, ensure that their concerns are addressed, and publicize the specialized knowledge they bring to the table. We probably all believe that organizations acquire knowledge, and would be quite happy to explain or speculate about how they do so. Integrateknowledge managers can supply context for new employees and help them assimilate by providing information and training on organizational history, culture, and values. Then you can start reading kindle books on your smartphone, tablet, or computer no kindle device required. Through systematic investigation, with reference to emerging new learning models and insights, the authors proposed a novel solution to migrate from traditional training to knowledge services via an ictbased public platform. To receive your electronic copy of the outsourcing professional body of knowledge opbok, click here. Split pdf files into individual pages, delete or rotate pages, easily merge pdf.
This title underpins the knowledge required for change practitioners as defined in the cmi foundation and master level competency models. The kpo opportunity represents both risks and benefits, and managers must find ways to avoid costly failures. Second, outsourcing is optimal when investment in internal knowledge is not effective, internal knowledge deteriorates too quickly, holding internal knowledge is too costly or the cost of purchasing external knowledge is low enough. The role of supplier development benn lawson, daniel krause, and antony potter suppliers play an increasingly central role in helping. In the acquisition, procurement, or government contracting profession, the collective wisdom of the national contract management association ncma organizes, and periodically updates, a broadly accepted conceptual inventory of the professions acquired knowledge. However, if we attempt to do this in a professional context and to sustain. Start studying opbok outsourcing professional body of knowledge glossary. Always update books hourly, if not looking, search in the book search column.
Knowledge provides a solid foundation for professional success. Guide to the software engineering body of knowledge version 3. W178 chapter 18 knowledge acquisition, representation, and reasoning knowledge can be used in a knowledgebased system to solve new problems via machine inference and to explain the generated recommendation. Contract management body of knowledge cmbok fourth edition, margaret rumbaugh, john wilkinson, national contract management association, 20 keywords.
Contingency approach to managing knowledge in the postmerger. The psychological contract theory is a hot research topic in the field of domestic and foreign human resources. Knowledge process outsourcing ppt linkedin slideshare. Kpo requires advanced analytical and technical skills as well as a high degree of specialist expertise. The collective knowledge of any profession is commonly referred to as its body of knowledge. Find, recruit and retain the best talent and reduce the overall total cost of workforce. By taking this burden from the internal employees, they have the opportunity to stay focus on the strategic activities, on the development of the company and on value added roles. It is inextricably linked to the globalization of business. Contract management body of knowledge, fourth edition by by. Certified software quality engineer csqe body of knowledge. Development cycle of a knowledgebased system knowledge.
If youve been through a merger andor acquisition, id love to hear what you have found works. There are more than 1 million books that have been enjoyed by people from all over the world. Outsourcing is the process of establishing and managing a contractual relationship with an external supplier for the provision of capacity that has previously been provided inhouse momme, 2001. Outsourcing professional body of knowledge opbok version 10. Contingency approach to managing knowledge in the post. Reasons behind kpo include an increase in specialized knowledge and expertise, additional value. This is a reference book every contracts manager should own. Ability to focus on core business by taking care of the daytoday administrative hr activities, xerox. Engageknowledge managers can facilitate the flow of knowledge by engaging new employees in communities of practice, webinars, and other km activities. Knowledge management in mergers and acquisitions request pdf.
Industry first research providing insights into how documentbased processes can transform all areas of your organization. Iioms founder jerry durant, was confronted with his first outsourcing engagement. Ecr aims to develop the supply chain as a whole and eliminate non valueadded. The outsourcing professional body of knowledge opbok represents a cohesive and comprehensive outline of the commonly accepted practices and skills. Plan knowledge base the content of the knowledge base, relevant inputs and outputs, strategy for testing, knowledge dictionary, concepts etc. Knowledge process outsourcing kpo describes the outsourcing of core informationrelated business activities which are competitively important or form an integral part of a companys value chain. Introduction to the shrm body of competency and knowledge. Improving supplier new product development performance. Specialized vendors offer a higher degree of efficiency because they can spread the costs to more users human resources coordinator, for example. Competitive knowledge is increasingly being outsourced to knowledge process outsourcing kpo vendors, indicating a shift in the opinion that core business activities cannot be outsourced. Another addition to my readily available reference materials that started with my velveteen rabbit of reference books, admin of gvt contracts, cibinicnash.
Pdf service outsourcing and its effects on knowledge. On knowledge services for outsourcing professional development. The key elements f ecr are efficient replenishment, efficient assortment, efficient o. Management body of knowledge cmbok fourth edition holy bible open bible, king james version, burgundy bonded leather, indexed, nelson bibles, thomas nelson publishing staff, apr 11, 2006, bibles, 1856 pages. More broadly, our findings reinforce calls for greater attention to knowledge based issues in outsourcing research.
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